We work hard to ship your order as quickly as possible. Allow one business day for us to send your shipping tracking number, and then up to 3 days for your order to arrive. We ship to the contiguous 48 states. If you live outside this region and want to order high quality crystal or barware, please let us know! Your feedback will help us expand our shipping regions.
All our products are guaranteed free from defects or damage due to manufacturing or shipping. If you receive a damaged item, let us know within 30 days and we'll replace it free of charge. We will ask you for a photo of the damage to help us improve our shipping and manufacturing processes. We're available via chat (in the bottom right corner of the site).
If there's anything wrong with your order, we'll take care of it. SpieGelau Glasses offers postage-paid replacements and returns for up to 30 days after you have received the item. You can initiate a return via chat (in the bottom right corner of the site).